Warranty Policy

At Luamivor, we are committed to offering elegant, high-quality women's dresses designed with comfort, style, and durability in mind. We proudly stand behind the craftsmanship of every dress we sell and strive to ensure that every customer enjoys a reliable shopping experience.

1. Warranty Coverage

All women's dresses purchased directly from Luamivor are protected by our 30-Day Quality Assurance Warranty, beginning on the date your order is delivered.

This warranty covers manufacturing-related defects, including:

Manufacturing or workmanship defects.
Loose stitching, faulty seams, or construction defects.
Defective zippers, buttons, hooks, closures, or other garment fasteners under normal use.
Fabric defects affecting the appearance, comfort, or functionality of the dress.
Faulty embroidery, lace, pleats, prints, embellishments, or decorative details caused during production.
Products delivered with manufacturing damage or quality defects.

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear resulting from regular use.
Damage caused by improper washing, drying, ironing, or failure to follow garment care instructions.
Shrinkage, fading, pilling, colour transfer, or wrinkles caused by incorrect care.
Damage resulting from misuse, accidents, excessive stretching, improper storage, or negligence.
Products that have been altered, repaired, or modified without authorization.
Damage caused by sharp objects, chemicals, pets, or other external factors.
Lost, stolen, or intentionally damaged products.

3. How to Submit a Warranty Claim

If you believe your women's dress has a manufacturing defect covered by this warranty, please contact our customer support team during the warranty period.

To help us assess your claim, please provide:

Your order number.
A detailed description of the issue.
Clear photographs showing the defect.

Our team will carefully review your claim and respond as quickly as possible.

4. Warranty Resolution

If your warranty claim is approved, Luamivor may, at its discretion:

Provide a replacement product.
Issue a full or partial refund.
Offer store credit for a future purchase.
Provide another reasonable solution based on the circumstances of the claim.

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after we receive all necessary information.

If your claim is approved, detailed instructions regarding your replacement, refund, or store credit will be sent to you by email.

6. Warranty Limitations

This warranty applies only to the original purchaser and is valid exclusively for products purchased directly through the official Luamivor website.

The warranty is limited to the remedies described in this policy and does not cover indirect, incidental, or consequential damages to the maximum extent permitted by applicable law.

7. Care Recommendations

To preserve the beauty and longevity of your women's dresses, we recommend:

Always follow the care instructions on the garment label.
Wash with cold or lukewarm water using a mild detergent.
Avoid bleach and harsh cleaning products.
Wash light and dark colours separately.
Air dry whenever possible to help maintain the fabric and fit.
Iron using the recommended temperature for the fabric if required.
Store your dresses in a cool, clean, and dry place away from direct sunlight.

8. Contact Information

If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:

Store: Luamivor
Address: Am Bahnhof 1, 99706 Sondershausen, Germany
Email: contact@luamivor.com
Phone: +49 1732766309
Business Owner: Swen Fruehauf