FAQs

How long does delivery take?

Orders are generally prepared within 1–2 business days after your payment has been successfully confirmed.

• European Union & Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, courier operations, public holidays, severe weather, or other circumstances beyond our reasonable control.

How much does shipping cost?

We provide free standard shipping on eligible orders over €30. For orders below €30, the applicable shipping fee will be calculated automatically and displayed during checkout.

All prices shown on our website include VAT where applicable, unless otherwise stated.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use the tracking details to monitor your package throughout the delivery process until it reaches your shipping address.

Which payment methods do you accept?

We accept secure payments through supported methods, which may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment options may vary depending on your location and will be displayed during checkout. Transactions are encrypted and processed securely by trusted payment providers.

Can I modify or cancel my order?

Please contact us as quickly as possible at contact@luamivor.com .

Changes and cancellations can only be made before the order has been processed or dispatched. Once the package has been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

What is your return policy?

We offer a 60-day satisfaction guarantee on eligible purchases.

Returned dresses must be unused, unworn, unwashed, unaltered, and in their original condition. Original packaging, labels, tags, accessories, and included components must also be returned where applicable.

Items that show signs of wear, washing, alteration, fragrance, staining, damage, or removed hygiene seals may not qualify for return.

How do I request a return?

Email us at contact@luamivor.com and include your order number, the dress you wish to return, and the reason for your request.

Our customer support team will provide the correct return address and complete return instructions. Please do not send your item back before receiving return authorization.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within approximately 5–10 business days.

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery and provide your order number, a clear explanation of the issue, and photographs showing the damaged, defective, or incorrect item.

After reviewing your request, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

Do you offer direct exchanges?

We currently do not process direct product exchanges.

To order a different size, colour, style, or dress, please return the eligible item for a refund and place a new order through our website.

Are Luamivor dresses covered by a warranty?

Yes. Eligible products are covered by our 30-day Quality Assurance Warranty, which applies to verified manufacturing defects and production-related issues.

Covered defects may include faulty stitching, loose seams, defective zippers, broken buttons, faulty hooks or closures, fabric defects, or manufacturing-related issues involving prints, lace, embroidery, pleats, and decorative details.

The warranty does not cover normal wear and tear, accidental damage, improper washing, misuse, unauthorized alterations, or failure to follow garment care instructions.

How should I choose the correct dress size?

Please review the sizing details displayed on the individual product page before placing your order.

Our standard One Size recommendation generally fits EU sizes 36–42 with the following approximate body measurements:

• Bust: 80–98 cm
• Waist: 60–82 cm
• Hips: 85–106 cm

Fit may vary depending on the fabric, stretch level, neckline, waist construction, sleeve style, skirt shape, and whether the dress has a relaxed, fitted, or flowing silhouette.

How should I care for my dresses?

Always follow the specific care instructions shown on the garment label or product page.

For most dresses, we recommend washing with cold or lukewarm water, using a mild detergent, avoiding bleach and harsh chemicals, washing similar colours together, and air-drying whenever possible.

Delicate materials and details such as satin, lace, embroidery, sequins, pleats, prints, mesh, or decorative trims may require additional care or hand washing.

Do you deliver internationally?

Yes. We currently offer delivery to:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

If your country is not listed, please email us at contact@luamivor.com to confirm whether delivery is available to your location.