Refund policy

Store: Luamivor
Address: Am Bahnhof 1, 99706 Sondershausen, Germany
Email: contact@luamivor.com
Phone: +49 1732766309
Business Owner: Swen Fruehauf

At Luamivor, we are committed to providing elegant women's dresses together with outstanding customer service. If your purchase isn't exactly what you expected, we're here to make the return and refund process as straightforward and transparent as possible.

1. 60-Day Return Guarantee

We offer a 60-day return guarantee on eligible products. If you are not fully satisfied with your purchase, you may request a return within 60 days from the date your order is delivered, provided the item meets the requirements outlined below.

All returned merchandise must pass our inspection before a refund can be approved.

2. Return Eligibility

To be eligible for a return, the following conditions must be satisfied:

The item must be unworn, unused, unwashed, and in its original resalable condition.
All original tags, packaging, accessories, and included components must be returned where applicable.
A valid proof of purchase, such as your order confirmation or order number, must be provided.

Returns that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by law.

3. How to Start a Return

To request a return, please contact our customer support team at contact@luamivor.com. Please include your order number, the item(s) you wish to return, and a brief explanation for the return request.

Once your request has been reviewed, we will provide the correct return address along with detailed return instructions. Please do not send any products back without receiving authorization from our support team.

After your return has been received and inspected, we will notify you by email regarding the outcome of your refund request.

4. Refunds

Once your return has been approved, your refund will be issued to your original payment method within approximately 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

5. Exchanges

We currently do not offer direct product exchanges. If you would like a different size, color, or style, simply return the eligible item for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery by emailing contact@luamivor.com.

Please provide your order number, a description of the issue, and clear photographs showing the problem. After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.

7. Non-Returnable Items

For hygiene and consumer safety reasons, the following items cannot be returned once delivered:

Underwear, lingerie, shapewear, or other intimate garments.
Beauty, cosmetic, or personal care products.
Products with broken or removed hygiene seals.
Items that have been worn, washed, altered, or damaged after delivery.
Gift cards, downloadable products, or other digital items.
Clearance or final-sale products marked as non-returnable.

Any additional return restrictions specific to a product will be clearly displayed on the relevant product page.

8. Return Shipping Costs

Unless the return is due to our mistake or because the product is defective, damaged, or incorrect, customers are responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable consumer protection laws. We recommend using a tracked shipping service, as Luamivor cannot be held responsible for returns that are lost or damaged during transit.